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FAQ

About EVA MOON

Who is behind EVA MOON?

EVA MOON is a boho chic fashion brand founded in 2019 by designer Eva Moon. We create comfortable, effortless pieces that feel just right everywhere: on the islands, at home, at a villa or at a party. Every collection is inspired by tropical island life and made in small batches for women and men who love to travel and live freely.

Where are your clothes made?

Eva designs every piece, and we produce in small batches with trusted workshops in Bali and Ukraine. Small batches mean less waste and pieces that don’t end up on every street corner.

Which pieces are made of natural silk?

Our Pure Silk Collection: the Eva Silk Kimonos and the Femme Sauvage line (kimono-blazers, tops and flared trousers), all in natural silk. If you’re looking for silk, start there.

What are the Balinese-print kimonos made of?

Our Balinese-print kimonos, pajama sets, couple sets and boxers (Shiva & Shakti, Sun, Moon, Fire, Ice and others) are handmade in Bali from light, smooth satin. They’re easy-care: a delicate cold wash and the colors stay bright. Each product page lists the exact fabric in its “Fabric” section.

What size should I choose?

Most of our kimonos are one size and fit XS to L comfortably; sets and trousers list their measurements on each product page. Still unsure? Check our size guide or message us, we love helping with fit.

Do you make clothes for men and couples?

Yes! We have men’s and unisex kimonos, kimono shirt & pants sets and boxers, plus matching his-and-hers sets. Couple kimonos are one of our favourite gifts.

Can I visit you in person?

Absolutely! Visit our boutiques in Phuket and Koh Phangan, Thailand, or find most of our collection in Bali at Bross Before Hos Boutique in Canggu (Jl. Raya Semat No.1G, open daily 10:00–21:00). Come try things on, twirl in front of the mirror and say hi. See all our boutique locations.

Ordering

What payment methods do you accept?

We accept PayPal and all major credit and debit cards. No PayPal account is needed to pay by card, and every payment is SSL-encrypted. If anything goes wrong at checkout, message us and we’ll sort it out.

Can I cancel my order?

If you've placed an order but haven't received a tracking email yet, and you've decided to cancel or replace it, don't worry! Just reach out to us through the message window on our website, and we'll be happy to help you cancel or update your order.

Shipping, Returns & Exchanges

USA: free shipping on orders over $50 ($39 under $50), sent from our US warehouse in 1–5 business days, with no customs fees.
Thailand & Bali: free shipping on all orders.
Worldwide: DHL Express in 5–10 business days, free on orders over $200 ($39 under $200).
Orders are processed within 1–2 business days. Full details on our Shipping & Payments page.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Can I return or exchange an item?

We want you to love your purchase! If something isn’t right, contact us within 14 days of delivery and ship the item back within 30 days. Items must be unworn, unwashed and in original condition. Return shipping is paid by the customer, and final-sale (discounted) items can’t be returned or exchanged.

What should I do if my order arrives damaged or incorrect?

We’re sorry to hear that! If your order arrives damaged or incorrect, please contact us immediately with your order details and photos of the issue. We’ll work with you to resolve it as quickly as possible.

Will I need to pay customs duties or taxes on my order?

US orders ship from our US warehouse, so there are no customs fees for US customers. For other countries, customs duties and taxes may be charged by your local customs office; they are paid by the buyer and aren’t included in the price. Questions? Just message us.

Fabrics & Fashion

Can I wear silk in everyday life?

Absolutely! Silk is a durable and long-lasting fabric when cared for properly. Its natural wrinkle resistance ensures that you always look polished, making it perfect for everyday wear.

Is silk suitable for all seasons?

Yes, silk is a versatile fabric that naturally regulates temperature. It keeps you cool in the summer and warm in the winter, making it a great choice for year-round wear.

How do I wash silk? (Spoiler: it’s easier than you think)

Silk has a reputation for being fussy, but between us, it’s very easygoing. Hand wash it in cold water with a hair shampoo or a special silk shampoo, gently squeeze it without twisting, and lay it flat to dry. A couple of minutes and you’re done.

Even better: dirt lets go of silk far more easily than of other fabrics, so stains rarely stand a chance. And it wrinkles less than people think. Caring for silk takes less time than your morning coffee.

How do I store my silk garments?

Store your silk garments in a dry place. If you live in a humid climate, we recommend using dehumidifiers for your closets. Garments should be hung on hangers, not folded on shelves. Use only breathable garment bags for storage, and keep your silk items away from direct sunlight. Additionally, place moth-repellent sachets in your closet, as natural silk can attract moths.

What makes your designs unique?

We craft unique pieces that weave together modern design with one of the oldest and most treasured fabrics—silk. Our mission is to preserve the fading art of this luxurious material and share its timeless value with the world. While we don't chase fleeting trends, we embrace fashion and style, drawing inspiration from haute couture and aiming to create a brand that harmonizes style, quality, and accessible pricing. Our artistic vision is deeply rooted in bohemian aesthetics and tropical chic, crafting fashion for the discerning minds who appreciate the fine craftsmanship and premium materials, yet never compromise on comfort and ease. Our creations are designed to transcend trends, offering versatility that allows you to wear them anywhere. We focus on practicality and universality, ensuring that our garments bring joy and elegance to your life for many years to come.

Do you offer gift wrapping?

We’ve designed our packaging so that your gift is ready to be presented right away. If you’d like, you can add a personalized message when placing your order, and we’ll include a greeting card with your gift. Just don’t forget to mention who the gift is from!

Curious Questions

Do your clothes have magical powers?

While we can’t promise you’ll turn into a fashion wizard overnight, we do believe that our clothes have a certain magic. They’re designed to make you feel amazing, confident, and ready to take on the world!

Is it okay to twirl in my new dress?

Twirl away! Our dresses are made for movement, and we’d love to see you enjoying those flowing, bohemian vibes. Just be careful if you’re near anything breakable!

Can I wear my kimono to bed?

Yes, you can! Our kimonos are so comfortable, you might not want to take them off. Whether you’re lounging at home or drifting off to sleep, they’ve got you covered—literally!

What happens if I fall in love with my outfit?

That’s exactly what we’re aiming for! Falling in love with your outfit is just the first step. Next comes wearing it everywhere, getting compliments, and feeling fabulous!

Can your clothes survive a dance party?

Definitely! Our garments are designed with comfort and durability in mind, so they can handle your best dance moves. Just don’t blame us if you become the life of the party!

Do you offer outfits for spontaneous adventures?

Adventure is our middle name! Whether it’s a surprise weekend getaway or an impromptu road trip, we’ve got outfits that are ready for whatever comes your way.

What if I never want to take my new outfit off?

We understand the feeling! Our advice? Buy a second one just in case. After all, can you ever have too much of a good thing?