How can we help?

FAQ

Ordering

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. If you have any issues with payment, please contact us for assistance.

Can I cancel my order?

If you've placed an order but haven't received a tracking email yet, and you've decided to cancel or replace it, don't worry! Just reach out to us through the message window on our website, and we'll be happy to help you cancel or update your order.

Shipping, Returns & Exchanges

We ship worldwide with DHL Express. On average, delivery takes 7 to 14 business days.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Can I return or exchange an item?

We want you to love your purchase! If you need to return or exchange an item, please contact us within 10 days of receiving your order. Make sure the item is in its original condition, and we’ll guide you through the return or exchange process. Please note that the cost of return shipping will be the responsibility of the customer.

What should I do if my order arrives damaged or incorrect?

We’re sorry to hear that! If your order arrives damaged or incorrect, please contact us immediately with your order details and photos of the issue. We’ll work with you to resolve it as quickly as possible.

Will I need to pay customs duties or taxes on my order?

Customs duties and taxes are sometimes required by your country when you receive your order. These fees are the responsibility of the buyer and are not included in the purchase price. We recommend checking with your local customs office to understand any potential charges. If you have any questions, feel free to contact us, and we’ll be happy to assist you.

Fabrics & Fashion

Can I wear silk in everyday life?

Absolutely! Silk is a durable and long-lasting fabric when cared for properly. Its natural wrinkle resistance ensures that you always look polished, making it perfect for everyday wear.

Is silk suitable for all seasons?

Yes, silk is a versatile fabric that naturally regulates temperature. It keeps you cool in the summer and warm in the winter, making it a great choice for year-round wear.

How do I store my silk garments?

Store your silk garments in a dry place. If you live in a humid climate, we recommend using dehumidifiers for your closets. Garments should be hung on hangers, not folded on shelves. Use only breathable garment bags for storage, and keep your silk items away from direct sunlight. Additionally, place moth-repellent sachets in your closet, as natural silk can attract moths.

What makes your designs unique?

We craft unique pieces that weave together modern design with one of the oldest and most treasured fabrics—silk. Our mission is to preserve the fading art of this luxurious material and share its timeless value with the world. While we don't chase fleeting trends, we embrace fashion and style, drawing inspiration from haute couture and aiming to create a brand that harmonizes style, quality, and accessible pricing. Our artistic vision is deeply rooted in bohemian aesthetics and tropical chic, crafting fashion for the discerning minds who appreciate the fine craftsmanship and premium materials, yet never compromise on comfort and ease. Our creations are designed to transcend trends, offering versatility that allows you to wear them anywhere. We focus on practicality and universality, ensuring that our garments bring joy and elegance to your life for many years to come.

Do you offer gift wrapping?

We’ve designed our packaging so that your gift is ready to be presented right away. If you’d like, you can add a personalized message when placing your order, and we’ll include a greeting card with your gift. Just don’t forget to mention who the gift is from!

Curious Questions

Do your clothes have magical powers?

While we can’t promise you’ll turn into a fashion wizard overnight, we do believe that our clothes have a certain magic. They’re designed to make you feel amazing, confident, and ready to take on the world!

Is it okay to twirl in my new dress?

Twirl away! Our dresses are made for movement, and we’d love to see you enjoying those flowing, bohemian vibes. Just be careful if you’re near anything breakable!

Can I wear my kimono to bed?

Yes, you can! Our kimonos are so comfortable, you might not want to take them off. Whether you’re lounging at home or drifting off to sleep, they’ve got you covered—literally!

What happens if I fall in love with my outfit?

That’s exactly what we’re aiming for! Falling in love with your outfit is just the first step. Next comes wearing it everywhere, getting compliments, and feeling fabulous!

Can your clothes survive a dance party?

Definitely! Our garments are designed with comfort and durability in mind, so they can handle your best dance moves. Just don’t blame us if you become the life of the party!

Do you offer outfits for spontaneous adventures?

Adventure is our middle name! Whether it’s a surprise weekend getaway or an impromptu road trip, we’ve got outfits that are ready for whatever comes your way.

What if I never want to take my new outfit off?

We understand the feeling! Our advice? Buy a second one just in case. After all, can you ever have too much of a good thing?